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The Parks of Dutchtown Homeowners' Association currently has a process for facilitating the handling of all homeowners' complaints. This process was created to facilitate and expedite the handling of restrictive covenants and related issues that affect the quality of life in our unique neighborhood community. While this process was designed specifically to handle these issues as they arise, the Board of Directors urges you to please make an effort to speak with your neighbors before filing an official complaint.

In order for a complaint to be considered by the Board of Directors, the complaint must meet all of the following criteria:

  1. All complaints must be in writing to the Board of Directors.
  2. The complaint must clearly identify the street address of the violation, and property owner (if known).
  3. The complaint must cite the specific violation and the applicable section from the Declaration of Covenants and Restrictions.
  4. The complaint must be signed.
  5. The complaint must state any actions you have taken to resolve the problem (if applicable).

Once received and acknowledged by the Board, the formal complaint will be processed as follows:

  1. The complaint will be copied and distributed to all Directors.
  2. The Board of Directors will review the submitted complaint and will investigate the complaint as necessary. In some situations, the Board may solicit the advice of the ACC.
  3. Once the investigation is complete, the Board will make a formal decision as to further action.
  4. If further action is deemed necessary, the Board will compose a "Letter of Violation" to be sent to the violating party. This letter is typically composed and sent within 10 days of the official action decision. This letter provides a full explanation of the violation, and allows the violating party a reasonable timeframe in which to rectify the violation.
  5. If the violation is not corrected and continues beyond the allotted time for correction, an "Official Warning of Violation" will be issued and forwarded to the violating party. This letter is typically sent via certified mail, and re-states the violation. This letter contains a new timeframe in which to rectify the violation.
  6. If the violation is not correct and continues beyond the allotted timeframe stated in the "Official Warning of Violation", the Board of Directors will proceed with legal recourse.

File a Complaint

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